Terms & Conditions & Deposit & Payment Policy

TERMS AND CONDITIONS
The Thornybush Collection reserves the right to stipulate a minimum stay over weekends, public holidays and holiday periods. A weekend constitutes a Friday and a Saturday night. One night bookings are not generally accepted but may be made at the discretion of The Thornybush Collection reservations staff.

To make a reservation please provide the following information:

Surname and Christian names as they appear in the passport
Nationality
Arrival and departure methods
Any special dietary requirements or special requests
Mobile contact number
Room configuration - double / twin or single beds

Important information

Check in time is between 13:00 and 14:00 and check out time is at 11:00.
Lunch is served at Thornybush Game lodge and brunch is served at all our other lodges.
In the event of premature departure guests will be liable for the full extent of the pre booked stay.
Spa treatments are available at Thornybush Game Lodge and Simbambili Game Lodge, please contact reservations should you require a spa menu.

Rates Include

All meals, teas, coffees and snacks.
Accommodation.
Dawn and dusk safaris in open Land Rovers and Bushveld walks.
Thornybush Game Lodge, Shumbalala Lodge and Simbambili Game Lodge include sundowner drinks on game drives.

Rates Exclude

Bar, curio, telephone and laundry expenses.
A Tourism levy of R5.70 per person per night, applicable Gate fees (as per the above) and a Conservation Fee effective 01 January 2009
For self-drive guests to Simbambili Game Lodge an entrance fee of R120.00 per vehicle and R30.00 per person is payable at the Gowrie Gate direct.

DEPOSIT AND PAYMENT POLICY
GENERAL DEPOSIT POLICY
For all F.I.T bookings, a 25% non-refundable deposit is required within seven (7) days of the making of a reservation, unless a booking is made within 30 days prior to the scheduled date of arrival in which case full payment is required to secure the reservation.

Should we receive confirmed bookings against provisional space, we do reserve the right to contact you to request releasing of rooms and we will require a response within 48 hours or the rooms will be automatically reduced.

The balance of the account must be paid, in advance, no less than 30 days prior to the scheduled date of arrival. All other extras must be settled with The Lodge prior to departure.

Please note that a reservation is not confirmed or secured until this deposit requirement has been paid in full. The Thornybush Collection reserves the right, without notice to the Company, to release any accommodation held where the required deposit has not been paid in full within the stated period.

CANCELLATION POLICY - INDIVIDUALS

Upon confirmation of reservation, The Thornybush Collection reserves the right to charge a cancellation fee equivalent to:

60 to 31 days prior to arrival at the lodge = 25% Cancellation fees
30 to 00 days prior to arrival at the lodge = 100% Cancellation fees
All deposits of 25 % received on confirmation are Non-Refundable.

THE THORNYBUSH COLLECTION'S RESERVED RIGHTS
In the event that The Thornybush Collection, at any time, receives another firm enquiry, accompanied by the payment of a 25% deposit, seeking accommodation being held by The Thornybush Collection for the Company, then The Thornybush Collection reserves the right to request the Company to immediately:

Release the said accommodation; or

Pay a non-refundable deposit to The Thornybush Collection in the sum equivalent to 25% of the full account, so as to secure the reservation.

PAYMENTS

Payments can be effected by either:

Credit Card, in which event the Company must advise The Thornybush Collection of the card type, card number, card expiry date, cardholder's name and passport number, the Company must request a credit card authorization form from The Thornybush Collection's reservations department. This document must be completed and returned by fax to The Thornybush Collection.
Bank transfer to - The Thornybush Collection Investment Holdings (Pty) Ltd

Standard Bank Sandton
Branch code: 019205
Account No: 420962735
Swift Code: SBZA ZAJJ
Cheques must be crossed and marked "Not Transferable" made out to The Thornybush Collection Investment Holdings (PTY) Ltd, provided that such cheques are not post-dated
Payments must be made in South African Rands and a copy of the deposit slip faxed through to +27-11-803 7350

Release the said accommodation; or

Pay a non-refundable deposit to The Thornybush Collection in the sum equivalent to 25% of the full account, so as to secure the reservation.

TRAVEL CANCELLATION INSURANCE
The Company is obliged to ensure that it has taken out (or the travelling guest has taken out) adequate travel insurance to cover the financial implications of The Thornybush Collection's Cancellation Terms and Conditions. The Company will bear the sole and absolute responsibility therefore.

HEALTH MATTERS
Since Malaria is endemic to the Limpopo and Mpumalanga region where The Thornybush Collection lodges are situated, it is essential to ensure that anti-malarial precautions be taken throughout the year. It is the Company's sole and absolute responsibility to ensure that all guests, tour leaders, tour guides, drivers, guides, pilots and the like consult with their doctors and/or pharmacist prior to attending TC lodges in order to ensure that all necessary precautions against malaria are timeously taken.

AIRSTRIP / PASSENGER TAXES

There is a compulsory Passenger tax for arrivals and departures of R 90.00 per person at Thornybush or R 143.00 at Simbambili.
Should private planes park overnight at Thornybush Airstrip the fee is R 750.0 per day (payable direct upon check out).
In the case where The Thornybush Collection book flight services the taxes are included in the quoted rate.
In the case where agent or guests book flight services directly with the airlines the charges will be collected directly at the lodge.
Agents/Guests wishing to include these costs should please indicate at time of booking.
Costs above are subject to increase without prior notice.

TOMSA Levy and CONSERVATION Fees
Please note that from 01 January 2009 the gate fee will no longer be applicable, all reservations will however be charged a Conservation fee of R 60.00 per person (2011) and R 70.00 per person (2012) per booking as well as TOMSA Levy of R 5.70 per person per night and these additional cost are applicable to all lodges in the portfolio.

These costs will no longer be collected at the lodges and will thus need to be settled on the reservations invoice.

Sabi Sand gate fee is still payable direct at Gowrie gate for all guests arriving own transport. In the case where The Thornybush Collection book road transfers, gate fee and per person entrance fees are included in the rate.

Please adhere to all deadlines stipulated in the reservation to avoid the reservation being automatically cancelled without prior notice.